Leading specialty product distributor for factory built housing and the RV industry turns to industry leading non-OCR sales order automation solution to enhance customer service and drive sales growth
VANCOUVER, BRITISH COLUMBIA (March 22, 2016) – ecmarket, a cloud solutions company, announced today that Basic Components Inc., a national distributor of quality parts for manufactured, modular, and mobile homes, has successfully launched Conexiom® to automate sales order processing. Basic Components turned to Conexiom to eliminate 4-6 hours per day each inside sales team member was spending manually entering orders.
Through its 80,000 square foot facility in Mansfield, Texas and other locations across the US, Basic Components processes over 25,000 orders each year that are manually entered into their SAGE 100 ERP system. Recognizing that providing excellent service is imperative to delivering value to its customers, Basic Components implemented Conexiom’s automated order entry software to eliminate data entry and any associated errors with order processing, and let current sales team members focus on providing outstanding customer support and driving sales growth.
“I went into this very optimistic that Conexiom would let us automate our manual order process,” said Todd Chappell, President, Basic Components. “It has exceeded my expectations and helped us in more ways than I anticipated. Our Inside Sales team is 100% on board as it’s provided them with opportunities for personal growth.”
“Like many other distribution markets, the housing and RV industry is in continuous need of business process automation to drive efficiencies and growth,” states ecmarket President and CEO, Brent Halverson. “Basic Components saw Conexiom as an opportunity to make better use of their inside sales team in alignment with their goals for company growth. Through eliminating the need for manual entry, the team can now focus on more important tasks at hand. “
About Basic Components Inc.
Founded in May 1986, Basic Components has grown from a 15,000 square foot facility in Elm Mott, Texas to its current 80,000 square foot facility in Mansfield, Texas. Their network of affiliates and warehouses supplies materials to manufacturers, contractors, and individuals across the country. Basic Components has offered consistent quality and product availability for their factory-built housing customers across the United States for over 30 years. By constantly searching for innovative new products, Basic Components is able to offer their customers the edge they need to lead in their markets.
