Colorado’s largest independent distributor looks to order automation to enhance customer satisfaction, while achieving 100% data accuracy in processing orders.
VANCOUVER, BRITISH COLUMBIA (February 10, 2015) – ecmarket, a cloud-based technology company, announced today that Shop Tools Inc., a leading distributor of industrial supplies and goods used in the machining and manufacturing industry, has launched ecmarket’s Conexiom to automate its data processing. Shop Tools is integrating Conexiom into Epicor Prophet 21 Distribution Software in order to process industrial vending replenishments faster with improved accuracy, and solve the problem of dual data entry as well as improve billing cycle times.
“One of our major challenges has been managing the sheer volume of line items we have to process on a daily basis for our vending customers, which consumes a large amount of time since these were all being manually entered,” says Kelly Young of Shop Tools . “Since implementing Conexiom, we’ve already noticed a significant improvement in replenishment cycle times and reduced the time it takes to create the billing to minutes, instead of days or weeks, which has also improved our cash flow. Conexiom optimizes the role of our Vending Operations service team by shifting the focus to serving customers, which is our number one priority.”
Shop Tools identified Conexiom’s order entry software as a solution to the cumbersome manual entry process through its 100% data capture accuracy and seamless integration into existing business systems. With over two million dollars in inventory, Shop Tools’ orders warranted an efficient method that both accelerated order cycle times and reduced error rates altogether.
About Shop Tools
Shop Tools, Inc., Colorado’s largest independent distributor, is celebrating over 35 years in business. We are dedicated to excellent customer service, technical support, and process improvement. Shop Tools leads the market with industrial vending solutions, high performance and general purpose cutting tools, gaging and machinist hand tools. For more information visit: www.shoptools.com.
