Manufacturers and distributors are operating in unprecedented economic circumstances. Global supply chains are badly strained. National economies have stagnated. Companies are drowning in customer inquiries, at a moment when their staff are working from home and lack their usual tools.
How can companies prevent customer service standards from slipping at this turbulent moment? What tools can they reach for that will help them guarantee business continuity? How can they quickly gain resiliency and agility, and safeguard key business objectives?
At Conexiom, we have spent two decades helping manufacturers and distributors transform manual sales order processing into automated sales order processing. We have seen time and time again the power of ditching the traditional in exchange for the modern.
Via sales order automation, we’ve helped the number one industrial distributor in North America reach a place where 95% of their orders are processed in under two minutes. We’ve helped eliminate $3.3 million in yearly manual entry costs at one of the top three electrical distributors in North America. At a leading global manufacturer of building technologies and aerospace systems, we’ve reduced the order processing time from 1 to 3 hours to less than 2 minutes.
Our guide, Business Continuity in Tough Times: How Sales Order Automation Can Keep You Resilient and Agile – During the Crisis, and After, details how the Conexiom technology empowers enterprises to do three key things:
- Reduce Operational Costs
- Reduce Order Cycle Times
- Focus on Customer Service
The benefits of sales order automation were plain to see before the current crisis. But in good times, modernizing this key business process was easy to delay, or neglect. Today, businesses have to move as quickly as they can, to make themselves as resilient as they can.
As Sandy Shen, a Senior Director Analyst at Gartner, recently stated:
This is a wake-up call for organizations that have placed too much focus on daily operational needs at the expense of investing in digital business and long-term resilience. Businesses that can shift technology capacity and investments to digital platforms will mitigate the impact of the outbreak and keep their companies running smoothly now, and over the long term.
Sales Order Automation empowers enterprises to eliminate non value-add activities from core business functions, and over-deliver on customer value. When you liberate customer service representatives from mundane manual work, you unlock a wealth of human capital, and you can maximize revenue opportunities.
With sales order automation, the time to value is a matter of weeks, with minimal IT burden. What is the automation impact? Business resilience, business agility, and a greater ROI on your people and technology investments.
Read about how sales order automation is more important than ever. Read our full guide here.