The Challenges of Business Continuity
Manufacturers and distributors are operating in unprecedented economic circumstances. Global supply chains are badly strained. National economies have stagnated. Companies are drowning in customer inquiries, right when their staff are working from home and lack their usual tools.
So, how can businesses quickly gain resiliency and agility, and safeguard key business objectives? Companies can prevent customer service standards from slipping at this turbulent moment by using automation tools. And these tools can really help companies weather the storm in turbulent times.
How can Conexiom Help Deliver Business Continuity?
Because at Conexiom, we have spent two decades helping manufacturers and distributors transform manual sales order processing into automated sales order processing, we have seen time and time again the power of ditching the traditional in exchange for the modern.
Our sales order automation tools helped the number one industrial distributor in North America reach a place where 95% of their orders are processed in under two minutes. We also helped eliminate $3.3 million in yearly manual entry costs at one of the top three electrical distributors in North America. At a leading global manufacturer of aerospace systems, our automation software reduced order processing time from 1 to 3 hours to less than 2 minutes.
So we took all that expertise and created an in-depth guide to help businesses navigate these turbulent times. Business Continuity in Tough Times: How Sales Order Automation Can Keep You Resilient and Agile – During the Crisis, and After, details how the Conexiom technology empowers enterprises to do three key things:
- Reduce Operational Costs
- Reduce Order Cycle Times
- Focus on Customer Service
The Benefits of Sales Order Automation on Business Resiliency
The benefits of sales order automation for business resiliency were plain to see before the current crisis. But the reality is, in good times, modernizing this key business process was easy to delay. Today, businesses must move as quickly as they can, to make themselves as resilient as they can.
As Sandy Shen, a Senior Director Analyst at Gartner, recently stated:
“This is a wake-up call for organizations that have placed too much focus on daily operational needs at the expense of investing in digital business and long-term resilience. Businesses that can shift technology capacity and investments to digital platforms will mitigate the impact of the outbreak and keep their companies running smoothly now, and over the long term.”
Sales Order Automation empowers enterprises to eliminate non value-add activities from core business functions. This provides the opportunity to over-deliver on customer value. Companies can liberate customer service representatives from mundane manual work, and unlock a wealth of human capital. All of which will help them to maximize revenue opportunities.
Sales order automation makes the time to value is a matter of weeks, with very minimal IT burden. What is the automation impact? Business resilience, business agility, and a greater ROI on your people and technology investments.