Customer Story
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Canyon Pipe & Supply Gains Capability to Process More Than 70,000 Order Lines per Month

Automation Outcomes

  • Transition from manual order processing to touchless automation

  • Achieve 100% data accuracy

  • Accelerate order cycle time

  • Improve customer satisfaction

The benefits Canyon Pipe & Supply has gained from the Conexiom solution include increased volume of orders processed, accelerated order cycle time, the complete elimination of error-driven returns and improved customer satisfaction.

The Challenge

Canyon Pipe & Supply is a high volume plumbing/HVAC wholesale distributor serving customers in nine locations across Arizona. Controller Ed Kondrat says despite 140 staff and a reputation for exceptional customer service, they were looking to address what was the time-consuming, labour-intensive process of manual ordering. Account Managers were having difficulty managing thousands of orders each month as they were required to enter each order line. They also wanted to close the gap between the time customers placed their purchase order and received their items.

The Solution

Canyon Pipe & Supply implemented the Conexiom solution as a pilot program with their largest customer, a residential builder. Eliminating manual order entry in favour of automation immediately reduced the volume of orders waiting to be processed, which dramatically accelerated order cycle times. Kondrat’s team noticed a significant reduction in the amount of time required to input and verify orders and customers were impressed by how much quicker they received their products, which translated into fewer delays in building projects. Conexiom’s 100% data accuracy also meant orders arrived with zero errors – another crucial time-saver, Kondrat points out, as time is money in the construction world.

What they say
“Conexiom lends itself well to residential builder customers, as there are fewer SKUs than on the commercial side, which makes it easier to configure. Now the materials are readily identifiable in the order and the process is far more efficient.”
Ed Kondrat, Controller, Canyon Pipe & Supply