Optimizing Your Order-to-Cash Process Flow

July 28, 2020

Optimizing the order-to-cash process is vital to success. Understand how automation can improve three of the key steps in the process.

Improving B2B Customer Service Through Sales Order Automation

July 10, 2020

In manufacturing and distribution, optimizing B2B customer service is paramount. Sales order automation frees up CSRs to focus on customer needs.

Getting the Full Picture on Your Cost-to-Serve

June 22, 2020

Understanding cost-to-serve means knowing exactly how much your company spends to deliver goods and services to your consumers. Read more about it here.

Understanding the Impact of 100% Accuracy in Data Entry and Order Processing

June 3, 2020

What error rate do you consider an acceptable risk to customer satisfaction and loyalty?

For Complex Business Processes, RPA Solutions Create Technical Debt

August 5, 2020

Balancing efforts of its maintenance while increasing overall productivity from its implementation is the only way to obtain value from an RPA solution.

How Your Competitors are Providing Exceptional Customer Service

August 21, 2019

Your competitors have figured out how to unlock 30% more capacity from their team for these tasks without adding costs.

Addressing the Risk to Customer Loyalty in Digital Transformation

November 28, 2018

Digital transformation is a support system that helps elevate and maintain customer loyalty

Customer Transaction Equity: What Is It, And Why Does It Matter?

May 30, 2018

How elevating your focus on customer satisfaction can drive positive business returns

Unlock the True Potential of Unstructured Data

April 11, 2018

Analyzing unstructured data is the only way to get a true view of customer purchasing behavior