Optimizing Your Order-to-Cash Process Flow
Optimizing the order-to-cash process is vital to success. Understand how automation can improve three of the key steps in the process.
Improving B2B Customer Service Through Sales Order Automation
In manufacturing and distribution, optimizing B2B customer service is paramount. Sales order automation frees up CSRs to focus on customer needs.
Getting the Full Picture on Your Cost-to-Serve
Understanding cost-to-serve means knowing exactly how much your company spends to deliver goods and services to your consumers. Read more about it here.
Understanding the Impact of 100% Accuracy in Data Entry and Order Processing
What error rate do you consider an acceptable risk to customer satisfaction and loyalty?
For Complex Business Processes, RPA Solutions Create Technical Debt
Balancing efforts of its maintenance while increasing overall productivity from its implementation is the only way to obtain value from an RPA solution.
How Your Competitors are Providing Exceptional Customer Service
Your competitors have figured out how to unlock 30% more capacity from their team for these tasks without adding costs.
Addressing the Risk to Customer Loyalty in Digital Transformation
Digital transformation is a support system that helps elevate and maintain customer loyalty
Customer Transaction Equity: What Is It, And Why Does It Matter?
How elevating your focus on customer satisfaction can drive positive business returns
Unlock the True Potential of Unstructured Data
Analyzing unstructured data is the only way to get a true view of customer purchasing behavior