In a recent survey conducted by Conexiom, survey respondents were asked to rank the most important factors to differentiate themselves from competitors. Customer service ranked number 1, with 95% of respondents indicating that customer service moderately to significantly impacts revenue.
In many organizations, customer service reps (CSRs) are primarily seen as order entry processors and data enterers, rather than the face of the company. CSRs are experiencing an identity crisis, and in return, customers are underserved. This results in lower customer satisfaction and increases the risk of customer churn.
At this exclusive boardroom style event, Vice President, Dominic Aelberry, will sit down [virtually] with a group of Senior Executives to discuss the Customer Service function and the role it has to play in delivering exceptional customer experience, and ultimately a sustainable competitive advantage.
Take this opportunity to discuss insights from the past year, whilst subsequently hearing from your peers and our customers about streamlining business operations to maintain growth through unprecedented times, and how and where intelligent document processing technologies may help.
Date:
July 1st
Time:
10AM BST
