What is Order-to-Cash Optimization?

Order-to-cash (O2C) optimization is the strategic improvement of every step in the customer transaction lifecycle—from order receipt to payment collection. It aims to streamline operations, eliminate manual tasks, improve accuracy, and accelerate cash flow.

The O2C process includes order entry, order fulfillment, invoicing, payment, and reconciliation. When optimized, it reduces friction, strengthens customer satisfaction, and unlocks working capital.

Why It Matters

In manufacturing and distribution, inefficient O2C processes can lead to delayed shipments, billing errors, increased Days Sales Outstanding (DSO), and lost revenue. Optimizing O2C performance is critical for:

• Faster revenue recognition
• Improved on-time fulfillment
• Lower operational costs
• Greater customer satisfaction and retention
• Stronger cash flow and liquidity

How Conexiom Enables Order-to-Cash Optimization

Conexiom accelerates and automates the most resource-intensive part of the O2C cycle—order capture and validation. Using AI and business-rule automation, Conexiom transforms emailed, PDF, and spreadsheet-based orders into accurate, touchless transactions that flow directly into ERP systems.

Key benefits include:

• 87%+ touchless order processing with no manual entry
• AI-powered validation to eliminate pricing, SKU, quantity, and shipping errors
• Exception-based processing to focus human effort only where needed
• Seamless integration with existing systems and customer workflows
• Support for sales order, invoice, and remittance automation

By digitizing and automating order intake, Conexiom helps businesses increase fulfillment velocity, reduce costly order errors, and free up teams for higher-value tasks across the O2C cycle.

Business Outcomes

With Conexiom as the foundation for O2C optimization, organizations report:

• 50% fewer order errors
• 25% faster order cycle time
• 2X increase in CSR team capacity
• Shorter time to invoice and collect payments

Order-to-cash optimization isn’t just about efficiency—it’s about turning every order into faster, more predictable revenue.