What is Touchless Transaction Processing?

Touchless transaction processing is the automation of business transactions—such as sales orders, purchase orders, or invoices—without any manual intervention. Once a document is received, it is automatically validated, processed, and entered into enterprise systems without a human needing to review or approve it.

In B2B environments, touchless processing is a major advancement over traditional workflows, which rely heavily on data entry, exception handling, and system navigation by Customer Service Representatives (CSRs) or procurement staff.

Why It Matters

Manual processing is slow, expensive, and error-prone. Even well-staffed teams face capacity issues during peak periods, and small mistakes—like a miskeyed SKU or pricing error—can create fulfillment delays, chargebacks, and customer churn.

Touchless processing:

• Reduces cost-per-transaction
• Increases processing speed and order throughput
• Minimizes human error
• Frees staff to focus on high-value tasks
• Enhances compliance and audit readiness

How Conexiom Enables Touchless Processing

Conexiom delivers true touchless transaction processing for manufacturers and distributors using AI and purpose-built automation, not templates or brittle workflows.

Key capabilities include:

• AI-powered document recognition with over 95% accuracy
• Real-time validation of item numbers, pricing, quantities, units of measure, and delivery details
• 87%+ of transactions processed end-to-end without human input
• Exception-based processing for the small percentage of orders that need review
• Seamless integration with ERP and CRM systems—no change required to how customers or suppliers submit documents

Whether customers send PDFs, Excel files, or emails, Conexiom processes them into clean, validated orders automatically—removing the need for portals, EDI, or manual entry.

Business Impact

Organizations using Conexiom for touchless processing see:

• 50% fewer order errors
• 25% faster order cycles
• 2X increase in CSR capacity
• Higher customer satisfaction and on-time delivery rates

Touchless transaction processing isn’t about replacing people—it’s about empowering them by removing the repetitive, low-value work that slows business down.