Among the support operations that are business critical are Sales Order Processing and Invoice Processing, which are ripe for automation. Since time immemorial, both processes have been bogged down by their heavy reliance on manual methods of management and execution. The fact that 80% of sales orders are processed manually by manufacturers and distributors highlight the extent of the inherent inefficiencies. Similarly, invoice processing is marred with numerous inefficiencies, which result in 47% of all supplier payments running late. Both these processes play a significant role in defining customer and supplier relations and experiences, and hence, are the top use cases that should be automated.