Today, if you’re not easy to do business with, your customers will go elsewhere. There’s no getting around that. So, to really understand the customer, you need a clear view of the customer journey.
Watch now as Mike Marks of Indian River Consulting Groups talks customer experience, or how your customer sees things. That is almost always different from a distributor’s internal perspective.
In this on-demand webinar, the second of a series of three fall seminars with Indian River Consulting Group’s Mike Marks, you’ll learn how to:
This is the second of three interactive fall seminars with industry expert Mike Marks. Registration is open for the remaining session. Sign up for all of the sessions now so you don’t miss a thing.