COVID-19 has changed our sales and customer service model forever, many manufacturers and distributors are struggling to adapt and meet the needs of today’s market.
In our upcoming lunch & learn we are joined by Ian Heller of Distribution Strategy Group to explore the evolving sales and customer service roles, and how industry leaders have addressed these challenges and empowered their teams to increase customer satisfaction, grow share of wallet, increase revenue retention, and embrace new selling processes hastened to market by COVID-19.