---
title: Virtual Fireside Chat with Field Fastener
description: Field Fastener’s Director of Information Technology Chad Olson discusses how the company achieved 99.96% accuracy and 99.8% on-time delivery, and what he did to deliver these results via Conexiom and the company’s ERP system, Epicor® Prophet 21®.
---

[Resource Library ](https://conexiom.com/resource-center)

# [Virtual Fireside Chat with Field Fastener](https://conexiom.com/resource-center/webinar-eliminate-manual-order-processing-in-epicor-p21)

 Written by [conexiom](https://conexiom.com/resource-center/author/conexiom) | Feb 23, 2021 5:00:00 AM

 

Field Fastener’s Director of Information Technology Chad Olson discusses how the company achieved 99.96% accuracy and 99.8% on-time delivery, and what he did to deliver these results via Conexiom and the company’s ERP system, Epicor® Prophet 21®.

How Field Fastener saves thousands of hours per year to re-invest in customer experience.

Best-in-class customer service is a key differentiator — with significant revenue impact — for distributors who make it a priority. But customer service reps (CSRs) are often bogged down with administrative tasks. Learn how to build business by freeing up your team to grow revenue, cross-sell, and provide a deeper level of service, all without changing headcount.

 

## What you will learn:

- **How your customer service team’s activities measure up to the competition
- **How to break the barriers that stop you from achieving customer service priorities
- **Why more time in the day for your CSRs translates to business growth opportunities

[View full post](https://conexiom.com/resource-center/webinar-eliminate-manual-order-processing-in-epicor-p21)

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