MDM Webcast: Create More Revenue-Generating Hours for Your Customer Service Team
Best-in-class customer service is a key differentiator — with significant revenue impact — for distributors who make it a priority. But customer service reps (CSRs) are often bogged down with administrative tasks. Learn how to build business by freeing up your team to grow revenue, cross-sell, and provide a deeper level of service, all without… Read more »
Webinar: Make Every Sales Order a Digital Order in Salesforce
Manufacturers and distributors struggle to implement a comprehensive digital strategy for a good reason: customer adoption. Despite industry investments in new technologies like eCommerce and EDI, 49% of B2B orders are still emailed to CSRs.
On-Demand Webinar: Make Every Sales Order a Digital Order in Salesforce
Manufacturers and distributors struggle to implement a comprehensive digital strategy for a good reason: customer adoption. Despite industry investments in new technologies like eCommerce and EDI, 49% of B2B orders are still emailed to CSRs.
Virtual Fireside Chat with Field Fastener
Field Fastener’s Director of Information Technology Chad Olson discusses how the company achieved 99.96% accuracy and 99.8% on-time delivery, and what he did to deliver these results via Conexiom and the company’s ERP system, Epicor® Prophet 21®.
Event: B2B Online Europe
B2B Online is the ONLY pan-European event bringing together eCommerce, Customer Experience and Digital Marketing executives from manufacturers and distributors to share insights on digital transformation. Learn how to power innovative omni-channel customer experiences, leverage advanced data analytics for customer insights and optimise the manufacturer-distributor relationship.
Event: CIO Institute Digital Boardroom Series – UK
Join us at the next Digital Boardroom Series: UK event, run by the CIO Institute, where we will be having deep dive discussions with industry leaders and experts and looking at the topic of, “Keep it Simple: Digital Transformation to Disrupt Your Business Outcomes, Not Your Customers”
Event: Global Process Owners Summit
The role of a Global Process Owner requires a plethora of skills and specialties in 2021. Not only do you have to be an expert in your individual process but proficient in change management, digitizing and interpreting data, continuous improvement and increasingly intelligent automation. All while maintaining good customer experience and on-time service delivery. The… Read more »
Event: ISA 21 Annual Conference
Join us at the Industrial Supply Association Annual Conference for 3 Action-Packed Days Featuring Interactive Round Table Discussions and Live Workshops. Bonus: Hear from our Director of Sales, Alex Witcpalek at the Launchpad Series.
Event: Hannover Messe Conference
Innovation. Inspiration. Interaction. Under the key theme of “Industrial Transformation”, exhibitors and industry thought leaders will present their technologies and ideas for the factories, energy systems and supply chains of the future.