John Yau

Vice President, Customer Success

As Vice President, Customer Success, John and his team of onboarding specialists work closely with customers to drive success in all areas of their business through effective and efficient onboarding strategies.

Over the course of his career, John has consistently demonstrated the ability to create, develop, and grow the necessary organizational structure and processes to support client success with a number of high-growth, fast-paced technology companies such as Appnovation and Cayenta, a division of N. Harris Computer Corporation.

John has successfully led all aspects of project management including planning, executing, and closing out large enterprise ERP, CIS, and web development implementations for leading universities, municipalities, system utility, and major pharmaceutical companies. With a thorough understanding of successful onboarding and implementation strategies and approaches, John’s leadership, energy, and passion has provided strategic client success in all aspects of service delivery.