What is Conexiom?

Conexiom® allows manufacturers and distributors to eliminate manual entry associated with the processing of emailed orders through its 100% accurate solutions. Conexiom delivers completely touchless processing through its AI-driven sales order automation solution. It simultaneously increases customer satisfaction while reducing costs, improving productivity and accelerating order-to-cash cycle times. It’s an easy-to-implement SaaS solution that removes the need for manual entry and takes automated order processing to a whole new level. Only Conexiom can offer 100% data accuracy and the seamless simplicity of working with your customers’ existing ordering systems.

How Conexiom helps your business
How Conexiom helps your customers

How Can AI Provide Touchless Order Processing?

Conexiom uses deep learning and AI by analyzing orders it processes to establish patterns such as locations, values, and formats of fields. AI is used in processing orders by:

Sorting through emails and pulling out data like order numbers, customer identifiers, and routing to the correct destination

Automatically identifying and recognizing key data in the email such as what’s being ordered, quantities and availability, splitting orders as appropriate, parsing part numbers, formatting date/currency, translating UOM, performing document checks, looking up addresses and much more.

Any changes that are made can be remembered and the next time an order arrives it can be taught to auto-correct the same data.

Receive

Captures printed or emailed order document data with complete precision.

Convert

Documents are then converted into structured data with 100% data accuracy.

Deliver

Converted documents are delivered to your order management system in a variety of formats and delivery methods, including XML and EDI.

Processing orders just got easier.

The Business Advantage

Reward both your business and your customer. Serve customers accurately and quickly, all while keeping costs in check and freeing up valuable staff to focus on enhancing customer satisfaction.

The Technical Advantage

Eliminate costly errors with 100% data accuracy and efficient technology that integrates with existing systems.

Too good to be true? No. It's better

AI-driven Sales Order Automation means better customer service.  Your customer service reps now have the time to focus on serving customers, not manually entering orders.

  • Orders are processed within minutes.
  • Your customers do not need the financial or technical resources to implement EDI.
  • More revenue-generating time for staff is achieved without having to hire more administrative staff.
  • Business conversations become about the value you can add to customers’ businesses, not price.
  • Business processes remain the same. No customer involvement is necessary.

The Right Fit

Over the past 15 years, we’ve processed millions of orders from thousands of manufacturers and distributors. We are the leader in driving customers to true touchless order processing.

Markets

Wholesale distributors and manufacturers.

Revenue

Annual revenue of $15 Million+

Readiness

Experience with processing electronic orders (EDI/XML and eCommerce), but still have a manual order entry process.

Customers

You have buyers that are not on EDI and place a large number of orders or many line items per order.

Is this product right for you?

If your company meets the above criteria, check on these specifics and learn more by signing up for a demo, watching a recorded presentation, or requesting additional information.

  • Receive faxed and emailed purchase orders that are manually entered?
  • Have customers that require a purchase order to buy from you?
  • Sell items with standard part numbers, and not made to order?
  • Have high volume customers you want to secure?
  • Enter orders through EDI, web order entry and manually?

Supported Systems, Formats & Methods

Conexiom can automatically process text purchase orders in any of the following formats:

  • Microsoft Excel
  • CSV files
  • Text files
  • Emails
  • Adobe PDF
  • Microsoft Word
  • HTML
  • Printer files (Postscript, Raw, GDI, PCL, Text) under Windows, Unix, Linux, AS/400, or Apple.

Processed purchase orders can be transformed and delivered automatically into any ERP system that accepts EDI or XML including:

  • Epicor ERPs
  • SAP ERPs
  • IBM ERPs
  • Infor ERPs
  • Oracle ERPs
  • SYSPRO ERPs
  • Microsoft Dynamics ERP
  • SAGE ERP

Don’t see your system, format or method listed?

Get in Touch

FAQ

How is Conexiom different from other AI solutions?

We are the only AI-driven sales order automation solution that offers a fully managed service built to address the specific needs of manufactures and distributors for high volume customers while also providing self-serve for smaller volumes. Our goal is to deliver touchless order processing through automation; not build a workflow solution to address how orders should be reviewed, validated and forwarded throughout an enterprise.

How should I compare solutions?

Ensure that whatever solution you select provides the following capabilities:
- Intelligent order automation with 100% accuracy
- Rules-based maps adjusted without human input
- Automates manual, repeatable static tasks
- Provides touchless capabilities with minimal maintenance
- Auto-learning, auto-fill and auto-correct
- Purpose-built for supply chain order processing
- Deployed via a fully-managed service
- Automates dynamic tasks that require cognitive functions
- Transparent fee structure with clear ROI outcomes
- No costly customization of ERP required
- Multilingual support

How does Conexiom work?

Conexiom uses patent-pending intellectual property to ensure that data is captured and transformed accurately. Conexiom does not use Optical Character Recognition (OCR) to estimate data on a purchase order due to reliability issues. Our technology is based on mapping what is on each customer's PO format along with automating business rules regarding how that data should be mapped into the Seller’s sales order system. Since we work in conjunction with customer service during the initial setup and configuration, detailed business rules can be defined, captured, and incorporated into the mapping.

For example, it may be customary for any PO that has "air" as a shipment method to always require a review by the customer service team before releasing the order for shipment. Or, customer service may define a rule to part numbers on the buyer's PO and ignore certain characters because the part number in their sales order system doesn't have those characters.

Conexiom data capture accuracy combined with encapsulation of business rules clearly differentiates Conexiom in the markets we serve.

Does AI replace sales order automation?

AI is not a replacement for sales order automation. It further extends the benefits by helping to eliminate manual entry, improve productivity, give time back to the CSR for upselling/cross-selling and customer service, process orders faster and reduce errors.

Do you follow a specific ecosystem?

Our vision aligns with the Open Neural Network Exchange (ONNX), and ecosystem that provides an open source format for AI and machine learning.

When are AI solutions most effective?

AI is most effective when it has lots of data to process. Over the past 15 years, we've processed millions of documents from thousands of customers. We are the leader in driving customers to true touchless order processing.

Does Conexiom support multiple languages?

Although the Conexiom web-based interface for users is in English, this does not compromise Conexiom’s ability to translate POs into sales orders in other languages. Conexiom is in use in dozens of countries as it supports double-byte character sets such as those found in Asian & Arabic languages.

Does Conexiom follow the EDI 855 PO acknowledgement specification?

Conexiom users can request a copy of the Conexiom EDI 855 specification to determine its suitability for their needs.

How are order exceptions handled and resolved?

The responsible party is notified of exceptions via email. Typically, Conexiom notifications can be handled by Conexiom users without assistance. For example, managing a new address that appears on a PO may require a user to provide Conexiom with an update to the list of customer address account numbers. Once updated, Conexiom will remember the new information to allow orders to process without an exception. If an exception requires re-mapping because the PO format has changed significantly, we would work together with the Conexiom user to make such changes.

How are pricing issues managed?

Conexiom allows users to manage pricing according to their own business practices. For example, some companies may ignore any pricing that is on the PO and use the pricing from within their own system. Other companies may review pricing from the buyer before releasing the order for shipment. This is decided during the initial mapping setup and configuration and the Conexiom user can determine the rules on a customer by customer basis.

Is there a way to provide customers with information regarding pricing or availability updates as it relates to their order?

Yes, if the order entry system can provide an acknowledgement with pricing and availability, Conexiom can prepare and deliver an easy to read view of this information to the buyer showing any changes to what was on their PO.

Can Conexiom automatically provide order confirmations to the customer?

Yes.

Can Conexiom auto-email the buyers to let them know when orders have been received and released for shipment?

Conexiom can provide both the buyer and seller with automated confirmation that orders have been received and successfully delivered.

Can implementing sales order automation reduce the time it takes to resolve customer order issues?

Yes it can as you get a full audit trail of the order process so it's much easier to track down issues and resolve them.

Can order confirmations be routed to an appropriate customer service rep?

Yes, this is part of the configuration and setup process.

Are purchase orders stored electronically anywhere for Conexiom user to access?

Standard configuration of Conexiom includes a copy of the purchase order being attached to all confirmations when processed so there is both an electronic notification and an audit trail. Conexiom users can choose how to store and archive these emails.

Can we use an internal order form that our field sales reps could use to send in orders on behalf of their customers?

Yes you can use an internal order form subject to review by your Conexiom implementation consultant.

Can Conexiom help with phone orders?

Yes. Many of your customers will create an order in their own system and then call the order in because they think it is faster than sending it by email. With Conexiom, orders sent via email will be in your system within minutes with 100% data accuracy.

How much does Conexiom cost?

Since Conexiom is sold on a subscription basis, it is an affordable solution with low startup costs. Contact us for a quote.