Blog Post
At Conexiom, our main focus is to alleviate customer pain by removing manual entry and delivering 100% accurate data from the most complex trade documents. Today we’re taking it one step further with our new app in the Salesforce AppExchange.
Now, B2B and B2B2C customers in the manufacturing and distribution industry can consolidate all sales order channels under Salesforce Order Management for a single view into Order history and servicing. It helps customers get more from their Salesforce investment by using the standard objects, flows, and validations already built into B2B Commerce Lightning and Order Management.
According to Forrester, Salesforce Order Management enables customers to self-serve and access order information, often alleviating their need to contact customer support, reducing contact volume by 10%. As a result, service agents gain a comprehensive view of order and inventory data. They are better equipped to handle customer requests, improving first-call resolution by up to 20 percentage points and reducing call handling time by 25%.
The benefits to Salesforce Order Management customers include:
- Complete the customer 360 for all orders: The Conexiom App completes your CRM data by transforming emailed purchase order documents into Salesforce Order records.
- Provide the same experience regardless of channel: Make every order a digital order and provide a consistent customer experience irrespective of how your customer orders.
- Focus customer service agents on value-added work: Your customer service agents should be focused on value-added tasks to support customers, not manual data entry.
- Empower your customers with self-service: Maximize your B2B Commerce investment and decrease your customer service case volume with self-service.
- Deliver quick time to value with a fast and streamlined setup: Integration is easy with Conexiom’s pre-built app, relieving your customer service agents of manual entry without burdening IT.
Download the Conexiom for Salesforce app in the AppExchange today, and keep an eye out for updates from Dreamforce, which kicks off this week.