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What Businesses Can Do to Deliver a Winning Customer Experience
Companies in the electrical distribution industry have an interesting path ahead of them as the world exits a pandemic and enters a likely recession. While analysts predict initiatives like green energy and engineering advances will drive steady growth over the next five years, broader trends like labor shortages, supply chain disruptions, and an evolution in customer expectations will determine what strategies and approaches lead to growth and what leads to an acquisition or worse.
In this report, we hope to provide leaders at electrical distributors with insights they need to evaluate paths forward and champion innovation. In it, we cover:
- The pandemic’s impact on hiring and retention
- Plans to address labor shortages in the next five years
- What makes a job in electrical distribution attractive
- The role of automation and digital transformation