Graybar refocused 23 FTEs towards customer experience
“In the past, we looked at Conexiom as a productivity gain. It was a tool that reduced the amount of time our employees had to spend on redundant tasks. However, we’ve realized it’s changed how we do business. It is a tool that we use so that we can provide better service to not only our customers, but also to other aspects of our business.”
Rose McDaniel, VP Field Operations and Administration Graybar Electric
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