Total Order Performance
Find & Fix Systemic
Order Issues
Actionable insights that drive better fulfillment, happier customers, and healthier margins.
Fix More Than Errors. Fix the Process
Conexiom’s order optimization AI provides real-time insight into the root causes of recurring order issues— empowering you to take action where it matters most. The result: more on-time deliveries, higher customer satisfaction, and improved margins driven by strategic insights that turn order accuracy into your competitive advantage.
Optimize Across Your Entire Order Flow
Limited visibility into order operations is costing you time, money, and customer trust. Conexiom delivers real-time insight across your entire order landscape to:
Solve The Root Causes
AI analyzes your entire order flow—across customers, product lines, divisions and CSRs—to uncover the systemic issues that siloed systems and teams miss.
Unlock Automation Opportunities
Surface automation opportunities to remove bottlenecks and acceptance issues—pinpointing where to act to reduce cost-to-serve, prevent delays, and protect margins.
Take Real-Time Action
Review and execute AI-provided recommendations that fix recurring issues, empowering your team to proactively prevent errors before they impact customers or margins.
Benchmark Against Your Industry
Compare against industry peers on volume of order errors, manual interventions, delivery on time, and more.
Go Beyond Reporting to Real-Time Resolution
Understanding what's causing friction in your order process is critical to improving performance—but general workflow automation or reporting tools can’t deliver that level of detail. They offer fragmented views, require significant effort or expertise to interpret, and rarely point to clear, actionable improvements.
Here’s where they fall short:
Manual Reporting
Time-consuming, error-prone, and often based on incomplete or outdated data. Lacks the scale and speed needed to uncover patterns or systemic issues across thousands of orders.
Basic Dashboards
A static, historical snapshot without real context, root cause analysis, or prescriptive guidance. Dashboards visualize what happened—not why, or how to improve it.
BI and Process Mining
Useful for exploring workflows but require expert setup and interpretation. These tools aren’t built for order management and lack embedded logic and context to drive real improvement.
Other AI Tools
May identify errors, but don’t connect them to underlying causes or offer recommendations. Often operate in silos without a complete view of the order process.
Order Volume &
Transaction Trends
Track how many documents and how much revenue flows through your business daily, monthly, and by trading partner. Spot volume spikes and growth opportunities.
- Order Volume
- Total Dollars Processed
- Average Dollars Processed
Delivery Timeliness & Performance
Ensure you're meeting delivery promises by tracking on-time performance across partners and over time. Improve reliability and reduce downstream delays.
- Total On-Time Orders
- Percent of On-Time Orders
Automation Effectiveness
See how well your system is performing without manual effort. Identify where to boost automation and reduce costs.
- Total Automated Documents
- Automation Percent
- Industry Automation Benchmark
Manual vs. Automated Processing
Understand where automation succeeds and where people still need to step in. Target inefficiencies and scale smarter.
- Total Automated Changes
- Total Manual Changes
Error Frequency & Trends
Uncover what’s going wrong, how often, and why—so you can fix issues at the root and prevent costly mistakes.
- Total Orders With Errors
- Total Orders Without Errors
- Percentage of Orders with Errors
Error Types & Impact
Drill down into specific error types and how they affect your operations. Prioritize fixes based on document and business impact.
- Type of Errors
- Total Errors
- Currently Impacted Orders
- Processed Orders Impacted
- Percent of Orders Impacted
Order Accuracy
Measure how closely your final output matches expectations. Improve customer trust and order quality.
- Total Accurate Orders
- Percent of Accurate Orders
- Total Accurate Orders
- Percent of Accurate Orders
Operational Costs & Exceptions
Expose hidden costs from corrections, reviews, and non-standard documents. Optimize processes and boost your profit margins.
- Cost-to-Serve
- Cost-to-Review
- Total Non-Purchase Order Documents
Graybar Electric
Rose McDaniel
Vice President, Field Operations and Administration
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Genpak
Darlene Bardin
Director of Customer Service
