Intelligent Document Processing for Electrical Distributors & Manufacturers
Deliver a winning customer experience with speed, accuracy & efficiency
Deliver a winning customer experience with speed, accuracy & efficiency
According to McKinsey, 49% customers rank services in top 3 differentiators for distributors & manufacturers. Your customers come with high expectations and an understanding they won’t have a hard time finding another distributor if you let them down. By automating document processing with Conexiom, you can ensure that every customer feels confident in your ability to process and fill orders fast, on time, and with 100% accuracy. “As soon as the team saw large orders coming in clean that they didn’t have to manually enter, they were ecstatic with the results.” Denny Wyss, Senior Project Manager, McNaughton-McKay
Manual document processing is as inefficient as it is risky. Relying on people for data entry leads to order errors, process bottlenecks, and missed revenue opportunities. Instead of using their expertise to find solutions for customers, your employees are spending time retyping product and price data from one system to another.
Processing more orders is a natural consequence of growth. In a tight labor market with increasingly competitive salaries, it can be challenging for distributors & manufacturers to find affordable talent. That means existing employees have to take on more process work while also keeping more customers happy. By automating document processing, you eliminate the process work so your team can focus on delivering a winning customer experience.
Revere Electric reduced time spent on order processing by 95%
Werner Electric went from 96% to 100% order accuracy after implementing Conexiom
Sonepar saved 1,000 hours monthly after replacing OCR with Conexiom
Graybar processes 246,351 documents with 26,357,769 lines without manual intervention
“In the past, we looked at Conexiom as a productivity gain. It was a tool that reduced the amount of time our employees had to spend on redundant tasks. However, we’ve realized it’s changed how we do business. It is a tool that we use so that we can provide better service to not only our customers, but also to other aspects of our business.”
“Conexiom is truly a differentiator between us and our competitors…[it] has become core to what we do here at Rexel Canada.”
“Everyone is asked to do more without adding additional staff, both on the customer side and the distribution side. Conexiom allows us to do just that by automating the order entry process, allowing our people to focus on the tasks that add value to our customers.”
Processing more orders is a natural consequence of growth. In a tight labor market with increasingly competitive salaries, it can be challenging for distributors & manufacturers to find affordable talent. That means existing employees have to take on more process work while also keeping more customers happy. By automating document processing, you eliminate the process work so your team can focus on delivering a winning customer experience.
Documents sent via email are auto-detected and processed by Conexiom
Regardless of format or template, relevant data is extracted from POs, RFQs, and other docs with the same ease and accuracy as copy/paste.
Data like part numbers, quantities and addresses are identified and contextualized using proven machine learning algorithms with 100% accuracy.
Business rules, logic and lookups are applied based on the customer or vendor’s unique requirements.
Structured and accurate order data is then added directly to your ERP within 5 minutes of receiving the email.
With intensive, high-volume transactions, Graybar implemented Conexiom to eliminate errors inherent in manual order entry while improving productivity. Over the last five years, Graybar has moved from a pilot of five customers to over 1,500 and recently processed 83,000 documents in just six months.
Rose McDaniel, Director of National Operations
Graybar
Werner Electric Supply boasts a wide inventory of more than 24,000 different SKUs and strives to go above and beyond to serve the needs of their customers in 13 locations and counting. Werner Electric Supply chose Conexiom to help them in their relentless pursuit of delivering exceptional customer experience.
Mike Jirikowic, Continuous Improvement Leader
Werner Electric Supply
Rexel turned to Conexiom to automate their order entry, the most labor-intensive part of their business, allowing their sales team to focus on providing great customer experiences. While some are afraid of being replaced by automation, Rexel feels that the value their employees bring lies in customer support over manual entry.
Roger Little, Chief Executive Officer
Rexel
Sonepar sought a solution to replace their powerful, but inflexible OCR solution for order entry. After completing a pilot with one of their operating companies, Sonepar determined Conexiom was the best partner to solve their business needs and pushed it down to their 15 other operating companies.
Ryan Sasscer, Director eCommerceand Digitalization Sonepar USA
Findings reveal that customer excellence is a crucial focus throughout the industry
