Process Quote Requests in Minutes

FAQs

How does Conexiom work?

Conexiom uses patent-pending intellectual property to ensure that data is captured and transformed accurately. Conexiom does not use Optical Character Recognition (OCR) to estimate data on quote requests due to reliability issues. Our technology is based on mapping what is on each customer's RFQ format along with automating business rules regarding how that data should be mapped into the Seller’s quoting system. Since we work in conjunction with customer service during the initial setup and configuration, detailed business rules can be defined, captured, and incorporated into the mapping.

Conexiom data capture accuracy combined with encapsulation of business rules clearly differentiates Conexiom in the markets we serve.

Does Conexiom support multiple languages?

Although the Conexiom web-based interface for users is in English, this does not impact Conexiom’s ability to recognize and transform quotes in other languages. Conexiom is in use in dozens of countries as it supports double-byte character sets such as those found in Asian & Arabic languages.

How are quote exceptions handled and resolved?

The responsible party is notified of exceptions via email. Typically, Conexiom notifications can be handled by Conexiom users without assistance. For example, managing a new address that appears on a RFQ may require a user to provide Conexiom with an update to the list of customer address account numbers. Once updated, Conexiom will remember the new information to allow quotes to process without an exception. If an exception requires re-mapping because the RFQ format has changed significantly, we would work together with the Conexiom user to make such changes.

How are pricing issues managed?

Conexiom allows users to manage pricing according to their own business practices. For example, some companies may ignore any pricing that is on the RFQ and use the pricing from within their own system. Other companies may review pricing from the buyer before releasing the request. This is decided during the initial mapping setup and configuration and the Conexiom user can determine the rules on a customer by customer basis.

Is there a way to provide customers with information regarding pricing or availability updates as it relates to their request?

Yes, if the order entry system can provide an acknowledgement with pricing and availability, Conexiom can prepare and deliver an easy to read view of this information to the buyer showing any changes to what was on their quote.

Can Conexiom automatically provide quote confirmations to the customer?

Yes.

Can implementing quote automation reduce the time it takes to resolve customer quotation issues?

Yes it can as you get a full audit trail of the quote so it's much easier to track down issues and resolve them.

Can quote requests be routed to an appropriate customer service rep?

Yes, this is part of the configuration and setup process.

Are quotes stored electronically anywhere for Conexiom user to access?

Standard configuration of Conexiom includes a copy of the quote being attached to all confirmations when processed so there is both an electronic notification and an audit trail. Conexiom users can choose how to store and archive these emails.

How is Conexiom typically deployed?

Our service is designed to transform each quote request format into a single structured quote format (EDI, XML, CSV, etc.) for your company to easily consume. Most customers start with rolling the Conexiom service out to five or ten customers before accelerating their deployment to other customers.

Can we use an internal request for quote form that our field sales reps could use to send in requests on behalf of their customers?

Yes you can use an internal quote form subject to review by your Conexiom implementation consultant.

How much does Conexiom Quote Automation cost?

Since Conexiom is sold on a subscription basis in customer packs, it is an affordable solution with low startup costs. Contact us for a quote.