Just released: 2024 Manufacturing and Distribution Benchmark Report reveals how 900 companies increase CSAT and profitability

Ian Heller | Founder & Partner DSG

Ian Heller, Founder of DSG, on the Future of Selling in Manufacturing and Distribution


Evolving sales & customer services roles

COVID has changed our sales and customer service model forever, many manufacturers and distributors are struggling to adapt and meet the needs of today’s market.

In our upcoming lunch & learn we are joined by Ian Heller of Distribution Strategy Group to explore the evolving sales and customer service roles, and how industry leaders have addressed these challenges and empowered their teams to increase customer satisfaction, grow share of wallet, increase revenue retention, and embrace new selling processes hastened to market by COVID.

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