Automate Processes to Work with Your Customers, Not Against Them
Reduce cost, sell more, and spend more time with your customers, not your keyboard.
Other technologies fail to automate emailed documents, which must be manually keyed into your system of record. Conexiom solves this, closing your digital automation gap.
Customers expect seamless, intuitive experiences. It's your job to deliver on those expectations.
Reduce cost per order and error rates while minimalizing order processing times.
Scale your business and refocus staff away from manual tasks.
We combine artificial intelligence (AI) and machine learning (ML) to transform emailed business documents. Unlike other solutions, the Conexiom Platform extracts, processes and adds business-specific logic to transform the actual data within your documents.
Documents sent via email are auto-detected and processed by Conexiom.
Relevant data is extracted from the document–any format, language or length.
Data fields are identified
with 100% accuracy.
Business rules, logic and lookups are applied based on the unique customer/vendor identified.
Data is transformed into an output format for consumption by ERP or other system.
Record is created in integrated ERP or other system of record.
Compugen turned to Conexiom to automate their sales order process with 100% accurate touchless orders.
Werner Electric Supply chose Conexiom to help them in their relentless pursuit of delivering exceptional customer experience.
Hours per Year Freed for CSRs
Data Accurate Purchase Orders
Trading Partners Automated
Genpak chose Conexiom to provide customers an efficient and error-free ordering experience.
Time Saved per CSR
Data Accurate Purchase Orders
Annual Revenue in Millions
Number of reps who spend time manually entering or processing documents.
Percentage of time each rep spends manually entering or processing documents.
Additional Customer Touchpoints
If you’re seeking advice on how to transform your eCommerce, these industry experts will share their deep expertise on how to evolve in this new customer-centric digital landscape.
Werner Electric Supply boasts a wide inventory of more than 24,000 different SKUs and strives to go above and beyond to serve the needs of their customers in 13 locations and counting.
Maximize your Salesforce investment by digitizing even the most complicated orders through the Conexiom for Salesforce app.
“I can’t imagine going back to what we did previously without Conexiom”
“We’ve seen a marked improvement in both cycle time for order processing and order entry error rates.”
“Their continued development and growth in solutions supporting our business objectives firmly establishes Conexiom as a partner in our business.”
“We use Conexiom to convert customer purchase orders into our ERP system, they did a very good job. Their technology is advanced.”
“It’s a win for everyone.”
“Flexibility, 100% accuracy, ability to build in business rules allowing touchless order processing, intuitive and user-friendly interface.”
“We have started an AP automation program with Conexiom and are working with them as an early adopter of a new part of the product, I have found them easy to work with, responsive to our needs and able to work with us to make sure we are able to fulfil our business need fully”
“There is nothing difficult about using Conexiom.”
“We were able to reduce the number of sales orders that had to be manually entered by half. We saw a full ROI in under a year.”
“Conexiom is definitely worth implementing.”
Conexiom uses patent-pending intellectual property to ensure that data is captured and transformed accurately. Conexiom does not use Optical Character Recognition (OCR) to estimate data on a purchase order due to reliability issues. Our technology is based on mapping what is on each customer’s PO format along with automating business rules regarding how that data should be mapped into the Seller’s sales order system. Since we work in conjunction with customer service during the initial setup and configuration, detailed business rules can be defined, captured, and incorporated into the mapping.
For example, it may be customary for any PO that has “air” as a shipment method to always require a review by the customer service team before releasing the order for shipment. Or, customer service may define a rule to part numbers on the buyer’s PO and ignore certain characters because the part number in their sales order system doesn’t have those characters.
Conexiom data capture accuracy combined with encapsulation of business rules clearly differentiates Conexiom in the markets we serve.
Although the Conexiom web-based interface for users is in English, this does not impact Conexiom’s ability to recognize and transform POs into sales orders in other languages. Conexiom is in use in dozens of countries as it supports double-byte character sets such as those found in Asian & Arabic languages.
Conexiom users can request a copy of the Conexiom EDI 855 specification to determine its suitability for their needs.
The responsible party is notified of exceptions via email. Typically, Conexiom notifications can be handled by Conexiom users without assistance. For example, managing a new address that appears on a PO may require a user to provide Conexiom with an update to the list of customer address account numbers. Once updated, Conexiom will remember the new information to allow orders to process without an exception. If an exception requires re-mapping because the PO format has changed significantly, we would work together with the Conexiom user to make such changes.