Blog Post
In the fast-paced world of manufacturing and distribution, providing exceptional customer service is crucial for success. Conexiom, the leading Sales Order Automation SaaS provider, has taken a significant leap forward with the release of its next-generation AI platform. This innovative solution combines the power of artificial intelligence with automation technology to revolutionize sales order processing and enhance the customer experience.
Boosting Customer Satisfaction and Profitability
With Conexiom's next-gen AI platform, manufacturers and distributors can achieve higher levels of customer satisfaction and profitability. The platform offers a range of benefits, including a 26% increase in on-time fulfillment, 7-point greater order accuracy, and up to 50% more time for customer service representatives (CSRs) to drive upsells. The best part is that these digital automation benefits can be achieved without requiring customers to change their buying process, unlike traditional EDI or Ecommerce initiatives.
Learn more and see the Conexiom Platform in action by attending our next webinar,MDM Webcast: Keys to Selling in a Tough Economy - Maximize Growth & Customer Satisfaction with Automation.
Advanced Features of the Conexiom Platform
The latest release of the Conexiom Platform introduces several advanced features that enhance its capabilities and deliver exceptional results. These include:
- Hybrid Machine Learning Framework: The platform utilizes a hybrid machine learning framework that combines purpose-built supervised learning models with cutting-edge generative AI models. This approach ensures the "right tool for the job" and enables accurate and efficient processing of complex PO-backed sales orders.
- Advanced AI Learning Service: The platform's AI learning service continuously improves document and field prediction models based on CSR corrections. This self-learning capability ensures ongoing accuracy and efficiency in order processing.
- Streamlined User Interface: The user interface has been redesigned to provide a seamless experience for CSRs. They can easily review, correct, and approve any exceptions, with the option to integrate with Salesforce for enhanced efficiency.
- Pre-built Sales Order Validations and Conversions: The platform offers pre-built sales order validations and conversions to automate business rules such as part numbers, pricing, minimum order quantity, and unit of measure. This streamlines the order processing workflow and reduces errors.
- Standardized Integrations: The Conexiom Platform integrates seamlessly with leading ERP systems, including SAP, Oracle, Infor, Epicor, and Microsoft. This ensures compatibility and ease of implementation for businesses using different systems.
- Enhanced Self-Service Tools: The platform provides self-service tools and guidance to empower users and enhance their experience. This includes extensive help resources and support to ensure smooth adoption and utilization of the platform's capabilities.
The Power of Conexiom's AI Platform: Unlike general-purpose RPA/OCR or IDP technologies, Conexiom's AI platform offers the speed, accuracy, and efficiency required for PO-backed sales order processing. It combines the self-learning AI capabilities of Conexiom Express with the data accuracy and straight-through processing of Conexiom Premier. This powerful combination ensures optimal automation and ability to deliver exceptional service across customers.
Conexiom's next-generation AI platform is a game-changer for manufacturers and distributors seeking to streamline sales order processing and enhance customer service. By leveraging the power of AI and automation, businesses can achieve higher levels of customer satisfaction, profitability, and operational efficiency. With its advanced features, seamless integrations, and ability to enable exceptional customer service, Conexiom is leading the way in sales order automation.
To learn more about Conexiom's next-gen AI platform schedule a demo here.