The e-commerce platform used by Codale was originally intended to drive revenue by making ordering easier for their customers. In reality, the platform required more work from customers.
Codale required a solution that would streamline the order management process for their CSRs so they could continue to meet their customers’ high service expectations. By automating the e-commerce and email order channels, they could provide both their customers and CSRs with significant time savings and improve revenue.
What they say
“Our sales team was really excited to cut back on the amount of data entry. Even our customers bought into the solution quickly – they have enjoyed the shorter cycle time that has resulted from automation.”