Customer Story
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Genpak Unlocks 75 Hours of Human Capital per Week

Automation Outcomes

  • All orders process immediately with 100% data accuracy

  • CSRs gain 75 hours per week to dedicate to customer-facing activities

  • Better management of demand spike caused by COVID-19

In search of a resolution, Genpak pursued many vendors that made automation claims, but none seemed to provide true automation. Then, the company discovered Conexiom and realized that other solutions could not provide the outcomes that Conexiom delivers.

The Challenge

Typically, 35% of Genpak’s orders were emailed to the CSR team and needed to be keyed in. Orders that were already in the system required additional management or correction.

The Solution

Conexiom’s Sales Order Automation was the SaaS solution that Genpak needed to transform its digital orders into touchless outcomes with 100% data accuracy.

What They Say
““During the initial COVID-19 peak, that the number of orders going through Conexiom was through the roof. Without Conexiom, our backlogs would have been much more significant. The team has been able to process orders more or less on time.” ”
Darlene Bardin, Genpak