The Challenge
Häfele was discovering that more and more customers that had structured, straightforward orders were sending them via email, and the frequency was increasing.
The Solution
Häfele had taken a cursory look at other solutions, but ultimately pursued only Conexiom as it effectively provided a solution for the problem that needed solving; processing emailed purchase orders.
What They Say
“Staff can now take calls on non-structured orders that are more varied and custom, as well as spend more time with customers.”