Customer Story
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Häfele America Co. Reinvents Customer Experience with Sales Order Automation

Automation Outcomes

  • Eliminate manual document processing

  • Re-deploy staff to focus on customer experience

For Häfele America, finding an efficient solution that could deal with the increased number of emailed purchase orders became a priority.

The Challenge

Häfele was discovering that more and more customers that had structured, straightforward orders were sending them via email, and the frequency was increasing.

The Solution

Häfele had taken a cursory look at other solutions, but ultimately pursued only Conexiom as it effectively provided a solution for the problem that needed solving; processing emailed purchase orders.

What They Say
“Staff can now take calls on non-structured orders that are more varied and custom, as well as spend more time with customers.”
Pepi Stahlmann, Director of Customer Service, Häfele America Co.