Automation Outcomes
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Eliminate manual document processing
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Re-deploy staff to focus on customer experience
The Challenge
Häfele was discovering that more and more customers that had structured, straightforward orders were sending them via email, and the frequency was increasing.
The Solution
Häfele had taken a cursory look at other solutions, but ultimately pursued only Conexiom as it effectively provided a solution for the problem that needed solving; processing emailed purchase orders.
What They Say
“Staff can now take calls on non-structured orders that are more varied and custom, as well as spend more time with customers.”