Customer Story
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Johnstone Supply NW Deepens Customer Relationships Through Automation

Automation Outcomes

  • Save CSRs hundreds of hours (annually) to focus on customer service

  • Improve customer satisfaction and loyalty

  • Eliminate the manual processing of business-critical documents

Having just put a new ERP system in place, the corporate office reached out to Johnstone NW to determine if the co-op was interested in beta-testing Conexiom, a purpose-built platform that automates the processing of critical and complex B2B transactions.

The Challenge

With a laser focus on customer service and ensuring the ordering process is seamless, Johnstone Northwest (Johnstone NW) has grown from 2 to 14 brick-and-mortar stores since the co-op was started in the early 1980s

The Solution

Having just put a new ERP system in place, the corporate office reached out to Johnstone NW to determine if the co-op was interested in beta-testing Conexiom, a purpose-built platform that automates the processing of critical and complex B2B transactions.

What They Say
““Conexiom is critical to our business. It allows us to stay current with automation technology, and customers experience lightning-fast responses.””
Mike Stram, Information Systems Manager