Customer Story

Rexel Canada Uses Conexiom’s Sales Order Automation to Let Their Inside Sales Team Focus on Customer Experience

Automation Outcomes

Saved inside sales team thousands of hours to reallocate to improving customer satisfaction
Automated sales orders for 600 customers
Eliminated errors and rework tied to manual orders

As the most labor-intensive part of their business is retyping orders, Rexel turned to Conexiom to automate their order entry, allowing their sales team to focus on providing great customer experiences. While some are afraid of being replaced by automation, Rexel feels that the value their employees bring lies in customer support over manual entry.

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