Customer Story
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Standard Electric Accelerates Order Processing Speeds by 88% with 100% Accuracy

Automation Outcomes

  • Transition from manual order processing to touchless transactions

  • Achieve 100% data accuracy

  • Accelerate order processing speeds by 88%

  • Reallocate staff to improve customer experience

With such a large customer base, Standard Electric devoted a considerable amount of time to processing customer orders via manual entry. Standard Electric discovered Conexiom and was instantly captivated. Reforming the customer ordering process and reducing the reliance on manual entry and all of its frustrations was an exciting proposition

The Challenge

With such a large customer base, Standard Electric devoted a considerable amount of time to processing customer orders via manual entry. Customers submitted orders in all shapes and sizes and a team of internal staff worked around the clock to ensure a smooth transition into sales orders in their Epicor Eclipse ERP system.

The Solution

Standard Electric discovered Conexiom and was instantly captivated. Reforming the customer ordering process and reducing the reliance on manual entry and all of its frustrations was an exciting proposition.

What they say
“It used to take the team up to 40 minutes to return a quote to a customer depending on the order complexity and size. With Conexiom, the same order takes less than 5 minutes!”
Mick Gianetti, Systems Operations Manager, Standard Electric