Werner Electric was eager to start rolling out Conexiom to a wider group of trading partners, but didn’t have the time to determine which would be most suitable. Compounding the problem is Werner’s numerous branch locations and customer service teams. The biggest productivity gains are found with automating the orders of customers that have a high order frequency with numerous order lines.
Conexiom Sales Order Analytics analyzed three months of data for 60 Customer Service Representatives in a week.
What They Say
“CSRs are able to concentrate on things that add value for our customers. The end of the day “spike” of e-mailed orders is also a lot easier to deal with in many cases as Conexiom’s order processing time is light years faster than what we are able to do manually.”