Werner Electric is a distributor of electrical, automation and lighting services and solutions. They serve the industrial, contractor, commercial, OEM and SI markets. Werner Electric was growing and the volume of orders was increasing. They wanted to be more scalable, without unnecessarily adding staff.
After reviewing the success their parent company had experienced with Conexiom, the benefits were immediately obvious to the Werner Electric leadership team. Conexiom delivered 100% accuracy in processing sales orders by the Inside Sales team. Some orders could take hours to input and were several pages long. Inside Sales staff now have more time in their day and can add value to the company as employees are not spending so much of their time keying in customer orders.
What they say
“95% accuracy manually keying orders went to 100% with Conexiom. Frustration from a customer standpoint was alleviated.”