How Sonepar Provides a Best-in-Class Experience for Customers
In pursuit of a best-in-class experience for customers, Sonepar sought a solution to replace their powerful, but inflexible OCR solution for order entry. After completing a pilot with one of their operating companies, Sonepar determined Conexiom was the best partner to solve their business needs and pushed it down to their 15 other operating companies.
Conexiom has allowed Sonepar to eliminate errors and improve the speed of their order processing. Sonepar is saving thousands of hours monthly, allowing their inside sales team to focus on value-added activities such as expediting backorders or being technical experts for customers.