Virtual Fireside Chat with Field Fastener

Field Fastener’s Director of Information Technology Chad Olson discusses how the company achieved 99.96% accuracy and 99.8% on-time delivery, and what he did to deliver these results via Conexiom and the company’s ERP system, Epicor® Prophet 21®.

How Field Fastener saves thousands of hours per year to re-invest in customer experience.

Best-in-class customer service is a key differentiator — with significant revenue impact — for distributors who make it a priority. But customer service reps (CSRs) are often bogged down with administrative tasks. Learn how to build business by freeing up your team to grow revenue, cross-sell, and provide a deeper level of service, all without changing headcount.

    What you will learn:

  • How your customer service team’s activities measure up to the competition
  • How to break the barriers that stop you from achieving customer service priorities
  • Why more time in the day for your CSRs translates to business growth opportunities