Customer Service
How Graybar Provides a Higher Level of Service to Customers with Conexiom
Graybar has partnered with Conexiom for the past five years to eliminate errors inherent in manual order entry while improving the productivity of their team.
Each month, we will be shining the spotlight on our customer’s successes with Conexiom. We will share their achievements around driving efficiencies, increasing productivity, and enhancing the customer experience. There is nothing we are more proud of than watching our customers’ businesses flourish.
Customer of the Month: Graybar
This month, we are highlighting Graybar, a Fortune 500 electrical, communications and data networking products distributor.
As an employee-owned company, Graybar works to provide a high level of service to their customers. They have been around for 150 years and are still recognized as an industry leader by looking to technology to move forward in the marketplace, engage with their customers, and provide an incomparable level of service.
When beginning their continuous improvement initiative, Graybar found their team spending time in a manner which was not providing value to their customers. With intensive, high-volume transactions, Graybar needed to eliminate errors inherent in manual order entry while improving productivity.
While some of Graybar’s customers were using PunchOut and EDI, many did not have the technology in place to utilize the solutions. Graybar found Conexiom and began a pilot for five customers. Over the last five years, they have moved from the initial five customers to over 1,500.
On The Conexiom Platform, Graybar no longer experiences errors that come with manual order entry. The orders are loaded into the system like an EDI transaction without the need for customers to change anything on their side. Graybar’s team no longer has to worry about re-keying or reprocessing data that comes in the standard format and has gained time to spend with customers.
In the first half of 2021, Graybar processed 83,000 documents with 9.5 million line items through Conexiom. With Conexiom, they are helping their employees and customers achieve more.