Conexiom Case Studies

2.5 Billion Dollar Chemical Company

Global chemical industry enterprise with over $2.5 billion in annual revenue stops manually processing their annual 400,000 purchase orders and frees their customer service representatives for more revenue-driving activities.

Rexel Canada

As the most labor-intensive part of their business is retyping orders, Rexel turned to Conexiom to automate their order entry, allowing their sales team to focus on providing great customer experiences. While some are afraid of being replaced by automation, Rexel feels that…

Graybar

With intensive, high-volume transactions, Graybar implemented Conexiom to eliminate errors inherent in manual order entry while improving productivity.

Johnstone Supply

Having just put a new ERP system in place, the corporate office reached out to Johnstone NW to determine if it was interested in beta-testing Conexiom, a purpose-built platform that automates the processing of critical and complex B2B transactions.

Codale Electric Supply

Codale Electric Supply required a solution that would streamline the order management process for their CSRs so they could continue to meet their customers’ high service expectations …

Werner Electric Supply

Werner Electric Supply boasts a wide inventory of more than 24,000 different SKUs and strives to go above and beyond to serve the needs of their customers in 13 locations and counting.

Genpak

In search of a resolution, Genpak pursued many vendors that made automation claims, but none seemed to provide true automation. Then, the company discovered Conexiom and realized that other solutions could not provide the outcomes that Conexiom delivers.

Häfele America Co.

For Häfele America, finding an efficient solution that could deal with the increased number of emailed purchase orders became a priority. …

Van Meter

As order volume increased, Van Meter needed to implement a solution without unnecessarily adding staff. …

Standard Electric

With such a large customer base, Standard Electric devoted a considerable amount of time to processing customer orders via manual entry. Standard Electric discovered Conexiom and was instantly captivated. Reforming the customer ordering process and reducing the reliance on manual…

Swagelok

In a never-ending endeavor to improve customer service, Swagelok Northern California turned to Conexiom for sales order automation to further streamline its order entry process. In doing so, they eliminated over 40 hours of manual entry per week. …

Edwards Garment

With over 500 orders a day coming in via email and fax alone and even more coming in through its e-commerce website, Edwards’ CSRs were spending a considerable amount of time performing data entry. Edwards Garment turned to Conexiom for Sales Order Automation to simplify the…

Field Fastener

Needing a solution that would streamline the ordering process and help them to innovate so that they could continue to meet their customers’ high expectations, Field Fastener turned to Conexiom for substantial time savings, improved profitability, and the ability to reduce the…

McNaughton-McKay

Driven by their commitment to peak operational efficiency and providing a top shelf customer experience, McNaughton-McKay was eager to embrace technology to process orders faster and more accurately, freeing up time to focus on customer service rather than processing paper. …

Kirby Risk Electrical Supply

Needing a solution that would enable them to be more efficient in the way they processed orders and boost customer loyalty and engagement, Kirby Risk Electrical Supply turned to Conexiom to process orders faster, eliminate manual order re-entry, and reduce the cost of processing…

AccuformNMC (National Marker Company)

The benefits AccuformNMC has realized with Conexiom include eliminating manual order entry, faster and more accurate order processing, and reduced costs all while boosting productivity by letting customer service team members focus on other tasks. Thanks to Conexiom, AccuformNMC…

Revere Electric Supply

The benefits Revere Electric have realized from the Conexiom solution include accelerated order cycle time, the elimination of costly returns and rush orders, and 95% time savings spent entering orders. Conexiom was such a success that Revere doubled the number of customers…

Rexel

As the most labor-intensive part of their business is retyping orders, Rexel turned to Conexiom, allowing their sales team to instead focus on providing great customer experiences.

100%
Data Accuracy

Increased
Sales Effectiveness

Improved
Customer Service

Graybar

With intensive, high-volume transactions, Graybar implemented Conexiom to eliminate errors inherent in manual order entry while improving productivity.

1,500
customers added in 5 years

83,000
documents processed in 6 months

Limited
exposure and risk during tax audits

Compugen

Compugen turned to Conexiom to automate their sales order process with 100% accurate touchless orders.

400%
in ROI

100%
Data Accuracy

3,500
Transactions Automated

Werner Electric

Werner Electric Supply chose Conexiom to help them in their relentless pursuit of delivering exceptional customer experience.

6,263
Hours per Year Freed for CSRs

100%
Data Accurate Purchase Orders

115
Trading Partners Automated

Genpak

Genpak chose Conexiom to provide customers an efficient and error-free ordering experience.

20%
Time Saved per CSR

100%
Data Accurate Purchase Orders

Testimonials

“What would I do without Conexiom?! Gone are the days of manual input. I am no longer a slave to copy and paste. If you are still doing it that way, you are doing it wrong. Get Conexiom!”

Brianna Z.

Key Account Manager, Mid-Market (51-1000 emp)

“Conexiom removes the need to manually process any non-EDI vendor documents, whether they be invoices, acknowledgements, or anything else. Conexiom is perfect for automating invoices and acknowledgments with EDI-capable software. We have automated vendor acknowledgments and invoices from non-EDI vendors, freeing up time in the accounting and purchasing departments. Now our people can focus on solving problems rather than data entry. Make sure you have a plan for the time Conexiom will free up!”

Clint A.

Business Intelligence and Operations, Small-Business (50 or fewer emp)

“Kirby Risk’s experience with Conexiom has been superb! There is nothing difficult about using Conexiom. Conexiom has eliminated the need for our people to manually enter and process invoices. This eliminates the potential for human error and creates more time for our people to work on other issues.”

Dianna P.

(enterprise >1000 emp)

“Fantastic product and world-class SaaS experience. I’ve worked with Conexiom at multiple companies now. Each time my experience has been the same: quality product, incredible support, and lasting impact to my business.”

Executive Sponsor in Information Technology and Services

Enterprise (>1000 emp)

“Overall experience has been phenomenal. We are using Conexiom for PO processing, AP Invoice processing and SPA processing. Onboarded 100+ customers in just under three months. Productivity gains saved hiring three people in customer service. Integration was easy to Eclipse. Customer support was fantastic.”

Mike J.

Continuous Improvement Leader, Electrical/Electronic Manufacturing, 201-500 employees

“We have saved countless hours each week and reduced the number of order-entry errors substantially. My team is able to be more proactive and less reactive. This has allowed us to spend more time on true value-add actions, and helped us keep customers happy.”

Ray M

Director of Sales, Mid-Market (51-1000 emp)