Grainger is a leading business-to-business distributor headquartered in the U.S. Grainger.com provides more than 1.2 million products and access to maintenance, repair, and operating (MRO) supplies for more than 2 million customers around the world.
Werner Electric Ventures
As order volume increased, Werner Electric needed to implement a solution without unnecessarily adding staff.
Codale Electric Supply
Codale Electric Supply required a solution that would streamline the order management process for their CSRs so they could continue to meet their customers’ high service expectations
With such a large customer base, Standard Electric devoted a considerable amount of time to processing customer orders via manual entry. Standard Electric discovered Conexiom and was instantly captivated. Reforming the customer ordering process and reducing the reliance on manual…
In a never-ending endeavor to improve customer service, Swagelok Northern California turned to Conexiom for sales order automation to further streamline its order entry process. In doing so, they eliminated over 40 hours of manual entry per week.
With over 500 orders a day coming in via email and fax alone and even more coming in through its e-commerce website, Edwards’ CSRs were spending a considerable amount of time performing data entry. Edwards Garment turned to Conexiom for Sales Order Automation to simplify the…
Needing a solution that would streamline the ordering process and help them to innovate so that they could continue to meet their customers’ high expectations, Field Fastener turned to Conexiom for substantial time savings, improved profitability, and the ability to reduce the…
Like many innovative suppliers, Shuster recognized the need to harness the potential of an omni-channel distribution model to better serve their customers. After investing heavily in their online division, they’ve enjoyed rapid growth in online sales including sales through…
Royal Brass & Hose
By embracing technology to automate manual AP processing, Royal Brass & Hose was able to stop relying on people to physically handle paperwork which helped them process invoices faster and with greater accuracy, relieve hiring pressures, and reconcile invoices in seconds.
Without requiring any changes for CAPP/USA’s suppliers, Conexiom processes invoices immediately without having to wait for the AP team, regardless of invoice format. Now invoice processing happens in seconds rather than hours or days. From receiving invoices to capturing and…
Driven by their commitment to peak operational efficiency and providing a top shelf customer experience, McNaughton-McKay was eager to embrace technology to process orders faster and more accurately, freeing up time to focus on customer service rather than processing paper.
Fabory needed a solution that would streamline order processing and alleviate the burden for the Inside Sales team, while simultaneously reducing the cost of order processing.
To efficiently manage their impressive inventory that exceeds $2M, Shop Tools was eager to implement a solution that would allow them to process customer orders more efficiently. Conexiom has helped Shop Tools process orders in minutes, eliminate manual keying, reduce labor…
Kirby Risk Electrical Supply
Needing a solution that would enable them to be more efficient in the way they processed orders and boost customer loyalty and engagement, Kirby Risk Electrical Supply turned to Conexiom to process orders faster, eliminate manual order re-entry, and reduce the cost of processing…
The benefits 3M has gained from the Conexiom solution include order accuracy, faster order processing, and improved productivity associated with processing orders. Initially, 3M implemented the Conexiom solution in Canada and the United States. Since 2009, 3M has been expanding…
National Marker Company
The benefits National Marker Company have realized with Conexiom include eliminating manual order entry, faster and more accurate order processing, and reduced costs all while boosting productivity by letting customer service team members focus on other tasks. Thanks to…
ERIKS Seals and Plastics
Conexiom has allowed ERIKS Seals and Plastics to increase the rate of order processing, reduce order entry errors, reassign CSRs to focus on customer service, and accelerate order cycle times. Thanks to Conexiom’s ability to capture data with 100% accuracy, ERIKS Seals enjoyed…
Revere Electric Supply
The benefits Revere Electric have realized from the Conexiom solution include accelerated order cycle time, the elimination of costly returns and rush orders, and 95% time savings spent entering orders. Conexiom was such a success that Revere doubled the number of customers…
Canyon Pipe and Supply
The benefits Canyon Pipe & Supply has gained from the Conexiom solution include increased volume of orders processed, accelerated order cycle time, the complete elimination of error-driven returns and improved customer satisfaction.