Make Every Sales Order a Digital Order

Every quarter a Select group of IA Executives meets to benchmark with the best, trade battle scars and shortlist their next initiatives based on the insight and group knowledge in the virtual room.

Are you as relevant to your customers as you were a year ago? How do you know? So much has changed in 12 months, it’s time to recalibrate.

Digital technologies and artificial intelligence are moving leading modern companies way beyond manual order processing and having a direct impact on orders and customer satisfaction. But while technologies like RPA and OCR are elevating sales systems, they are not failsafe.

This virtual roundtable examines the role sales order automation is playing in the digital transformation of a business. It will discuss the challenges of implementation and integration, and how to choose the right intelligent tool to speed up order processing, reduce costs and delight the customer.

The Invite-Only Event For Senior-Level eCommerce & Digital Marketers From Manufacturers & Distributors.

Best-in-class customer service is a key differentiator — with significant revenue impact — for distributors who make it a priority. But customer service reps (CSRs) are often bogged down with administrative tasks. Learn how to build business by freeing up your team to grow revenue, cross-sell, and provide a deeper level of service, all without changing headcount.

In this webcast, you learn:

• How your customer service team’s activities measure up to the competition
• How to break the barriers that stop you from achieving customer service priorities
• Why more time in the day for your CSRs translates to business growth opportunities

The future is here already as more and more companies are introducing streamlining technologies into back office processes to serve repetitive tasks.

Join leading European professionals in O2C, SSC, Finance and Customer Services and find out more.

Manufacturers and distributors struggle to implement a comprehensive digital strategy for a good reason: customer adoption.

Despite industry investments in new technologies like eCommerce and EDI, 49% of B2B orders are still emailed to CSRs.

Field Fastener’s Director of Information Technology Chad Olson (virtually) sits down with Conexiom’s Mark Toffoli to explore how they achieved 99.96% accuracy and 99.8% on-time delivery and what he did as Field Fastener’s IT director to deliver these amazing results via Conexiom and the company’s ERP system, Epicor® Prophet 21®.

In this no-holds-barred discussion, you learn:
• What Field Fastener’s order-fulfillment process looked like before implementing automation
• How the company used Sales Order Automation to deliver outstanding customer experiences
• How Epicor P21 and Conexiom play together to make these numbers happen

With these results and given the company’s 3-year growth rate of 56% (including the mess that was 2020), you can’t afford to miss this discussion.

To stay competitive, resilient, and scale, manufacturers and distributors need to embrace Sales Order Automation as a path to streamline critical business processes.