Rexel Canada Uses Conexiom’s Sales Order Automation to Let Their Inside Sales Team Focus on Customer Experience
Each month, we’ll highlight a customer using Conexiom to reduce order errors, deepen customer relationships, and reinvest employees away from repetitive, error-prone tasks like manual order entry.
Each month, we’ll highlight a customer using Conexiom to reduce order errors, deepen customer relationships, and reinvest employees away from repetitive, error-prone tasks like manual order entry. While we’re admittedly proud to hear how our customers have successfully transformed their businesses with Conexiom, we also share these stories so that companies stuck in a manual mindset can envision a better way to process orders using sales order automation software.
This month we’re featuring one of Canada’s market leaders in electrical distribution. Operating coast-to-coast with over 200 locations, Rexel Canada Electrical Inc. supplies electrical products and services to customers in the commercial, industrial, maintenance and residential sectors.
Rexel believes that the relationships and expertise they offer to customers are what differentiates them from competitors. Unfortunately, the Inside Sales teams struggled to provide a differentiated level of service because they were so busy manually entering order information.
Following an initiative to find opportunities for process improvement, Rexel analyzed the lifecycle of their various order types. They found that 70% of sales orders were manually entered. Rexel looked for a digital solution to decrease the amount of time spent on manual entry and increase productivity with the goal of giving a significant amount of time back to the Inside Sales team to build relationships and deliver expertise.
Though Rexel Canada’s customers may not be aware that their orders are processed through Conexiom, as they continue to send in their sales orders as they always have, it has made a huge difference for Rexel Canada’s team. Since implementing Conexiom, Rexel has:
Automated sales orders for 600 customers
Saved the Inside Sales team thousands of hours to reinvest in improving the customer experience
Eliminated the entry errors and duplicate work that’s unavoidable with manual order entry
These results are why Rexel’s CEO, Roger Little, says, “Conexiom is truly a differentiator between us and our competitors.”
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.